Support reply library
Ready-to-send replies by scenario, from pre-sale and shipping to refunds and complaints, with placeholders, next steps and phrases to avoid.
Prompt
Build a library of saved replies for the live chat team of an online baby products store. Purpose: help agents answer common questions quickly, consistently and warmly, even at peak times. Requirements: start with how to use placeholders and when a reply must be rewritten; group numbered scenarios such as pre-sale questions, ordering and payment, shipping, returns and refunds, product quality, delays, and complaints; for each, give when to use it, a ready-to-send reply, the details to ask the customer for, the next step and what not to say; and add replies for de-escalation and a short style guide. Keep refunds and compensation within policy. Friendly, professional and brief.
- Source
- Ofox
Comment l’utiliser
- 1
Cliquez sur « Créer le même »
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- 2
Personnalisez
Modifiez les parties surlignées du prompt pour y mettre vos propres détails.
- 3
Envoyez et créez
Envoyez-le : Ofox Chat rédige le document complet, prêt à télécharger. Continuez la conversation pour le retoucher.
Questions fréquentes
Quel type de fichier vais-je obtenir ?
Un document complet et téléchargeable (Word ou PDF), pas seulement un bloc de texte dans la conversation.
Dois-je préparer quelque chose ?
Non : vous pouvez l’envoyer tel quel et Ofox Chat rédige une première version à partir du modèle. Ajoutez votre contexte, vos données ou des documents existants (collés ou importés en PDF, Word, etc.) et le résultat collera bien mieux à votre situation.
Puis-je modifier le prompt ?
Oui. Le prompt est placé dans la zone de saisie d’Ofox Chat : avant l’envoi, vous pouvez remplacer le sujet par le vôtre, ajouter des exigences ou retirer ce qui ne sert pas.
Puis-je copier et utiliser le prompt directement ?
Oui. Touchez « Copier » sur la carte du prompt pour obtenir le texte brut ; il fonctionne aussi dans d’autres outils de rédaction IA.
Dans le même esprit
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