Support QA scorecard
Rubric scores by agent and team
Prompt
Build a QA scorecard for an online travel agency's contact center, scoring sampled phone and chat interactions against a rubric, rolling scores up by agent and team, and surfacing the most common misses.
- Source
- Ofox
How to use
- 1
Tap “Make one like this”
Ofox Chat opens with this spreadsheet’s structure ready to go. Sign in first if you haven’t.
- 2
Make it yours
Edit the highlighted parts of the prompt to swap in your own details.
- 3
Send and create
Send it and Ofox Chat builds the spreadsheet for you to download. Keep chatting to adjust it.
FAQ
What kind of file do I get?
A downloadable Excel (.xlsx) or CSV file, with charts where they help.
Do I need to provide data?
If you have data, upload it (Excel, CSV or PDF) and Ofox Chat organizes it with this template. If not, send it anyway to set up the structure first.
Can I edit the prompt?
Yes. The prompt goes into the Ofox Chat input box — swap in your own topic, add requirements or drop what you don’t need before sending.
Can I copy and use the prompt directly?
Yes. Tap “Copy” on the prompt card to get the plain text — it works in other AI tools too.
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