Support reply library
Ready-to-send replies by scenario, from pre-sale and shipping to refunds and complaints, with placeholders, next steps and phrases to avoid.
提示詞
Build a library of saved replies for the live chat team of an online baby products store. Purpose: help agents answer common questions quickly, consistently and warmly, even at peak times. Requirements: start with how to use placeholders and when a reply must be rewritten; group numbered scenarios such as pre-sale questions, ordering and payment, shipping, returns and refunds, product quality, delays, and complaints; for each, give when to use it, a ready-to-send reply, the details to ask the customer for, the next step and what not to say; and add replies for de-escalation and a short style guide. Keep refunds and compensation within policy. Friendly, professional and brief.
- 來源
- Ofox
如何使用
- 1
點擊「做同款」
進入 Ofox Chat，這份文稿的結構已經替你準備好。未登入時請先登入。
- 2
改成你想要的
提示詞裡高亮的部分可以直接改，換成你自己的內容。
- 3
送出並生成
傳送後 Ofox Chat 寫出完整文件，可以直接下載；不滿意可以繼續對話修改。
常見問題
產生的是什麼格式的檔案？
一份結構完整、可下載的文件（Word 或 PDF），不只是對話裡的一段文字。
需要準備資料嗎？
不準備也可以直接傳送，Ofox Chat 會先依範本寫出一版。把背景資料、數據或既有文件一起傳過去（直接貼上，或上傳 PDF、Word 等檔案），寫出來會更貼近你的實際情況。
可以修改提示詞嗎？
可以。提示詞會填進 Ofox Chat 的輸入框，傳送前可以換成你自己的主題、補充要求，或刪掉不需要的部分。
提示詞可以直接複製使用嗎？
可以。點提示詞卡片右上角的「複製」即可取得純文字，也能用在其他 AI 寫作工具裡。
更多同類
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- Help center articleWalk users through one feature: prerequisites, numbered steps, how to confirm success and common errors, so they can finish the task on their own.客服
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- Customer onboarding planPlan a new business customer's path from kickoff and setup to training and rollout, with owners on both sides, success criteria and milestones.客服
- Service level agreement (SLA)Spell out uptime commitments, severity levels, response and resolution times, service credits and exclusions as a contract exhibit both sides can verify.客服
- Voice of the customer (VOC) reportPull together customer feedback from support, reviews, surveys and more, cluster it by theme and sentiment, surface the top issues and give prioritized recommendations.客服
- Customer apology letterApologize sincerely to a customer for a service failure or delivery problem: explain what happened and its impact, own it, and offer remedies and concrete fixes to rebuild trust.客服
有自己的想法？直接開始創作
在 Ofox Chat 裡用一句話描述你想要的畫面，從零生成屬於你的作品。