Service level agreement (SLA)
Spell out uptime commitments, severity levels, response and resolution times, service credits and exclusions as a contract exhibit both sides can verify.
提示詞
Draft a service level agreement for a cloud contact center platform for businesses. Purpose: attach it to the service contract so customers know exactly what service level we commit to and both sides have a clear basis. Requirements: define scope and key terms, state the monthly uptime commitment and how it's calculated, define P1–P4 severity levels with examples, tabulate first response, update frequency and resolution targets per level, describe support channels, escalation and scheduled maintenance, set out service credits, the claim process and exclusions, and cover service reporting and reviews. Use the figures we provide and mark any we haven't given as "TBD".
- 來源
- Ofox
如何使用
- 1
點擊「做同款」
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改成你想要的
提示詞裡高亮的部分可以直接改，換成你自己的內容。
- 3
送出並生成
傳送後 Ofox Chat 寫出完整文件，可以直接下載；不滿意可以繼續對話修改。
常見問題
產生的是什麼格式的檔案？
一份結構完整、可下載的文件（Word 或 PDF），不只是對話裡的一段文字。
需要準備資料嗎？
不準備也可以直接傳送，Ofox Chat 會先依範本寫出一版。把背景資料、數據或既有文件一起傳過去（直接貼上，或上傳 PDF、Word 等檔案），寫出來會更貼近你的實際情況。
可以修改提示詞嗎？
可以。提示詞會填進 Ofox Chat 的輸入框，傳送前可以換成你自己的主題、補充要求，或刪掉不需要的部分。
提示詞可以直接複製使用嗎？
可以。點提示詞卡片右上角的「複製」即可取得純文字，也能用在其他 AI 寫作工具裡。
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