Voice of the customer (VOC) report
Pull together customer feedback from support, reviews, surveys and more, cluster it by theme and sentiment, surface the top issues and give prioritized recommendations.
提示詞
Using the customer feedback below, write a Q3 voice of the customer report for an online grocery delivery company. Purpose: turn feedback scattered across channels into actionable input for product and service teams. Requirements: open with a summary, describe data sources, time period and how feedback was categorized, show volume and sentiment by channel, cluster feedback by theme with a table of mentions, share, sentiment and representative quotes, dig into the top issues' causes and who they affect, note what customers praise, compare needs across customer segments, give recommendations ranked by priority with an owning team for each, and track progress on last period's recommendations. Stick to the source feedback and anonymize customer details. Customer feedback:
- 來源
- Ofox
如何使用
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改成你想要的
提示詞裡高亮的部分可以直接改，換成你自己的內容。
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常見問題
產生的是什麼格式的檔案？
一份結構完整、可下載的文件（Word 或 PDF），不只是對話裡的一段文字。
需要準備資料嗎？
不準備也可以直接傳送，Ofox Chat 會先依範本寫出一版。把背景資料、數據或既有文件一起傳過去（直接貼上，或上傳 PDF、Word 等檔案），寫出來會更貼近你的實際情況。
可以修改提示詞嗎？
可以。提示詞會填進 Ofox Chat 的輸入框，傳送前可以換成你自己的主題、補充要求，或刪掉不需要的部分。
提示詞可以直接複製使用嗎？
可以。點提示詞卡片右上角的「複製」即可取得純文字，也能用在其他 AI 寫作工具裡。
更多同類
更多客服提示詞- FAQGroup the questions customers ask most by topic and answer each directly with steps, so people can help themselves and repeat tickets drop.客服
- Customer support SOPStandardize the support team's workflow, response-time targets, scripts and escalation paths as the basis for onboarding, daily work and QA.客服
- Complaint reportReconstruct a complaint, verify the facts, find the root cause, document the resolution and compensation, and set trackable fixes to prevent repeats.客服
- Help center articleWalk users through one feature: prerequisites, numbered steps, how to confirm success and common errors, so they can finish the task on their own.客服
- Monthly support reportSum up the month's volume, response times, satisfaction and issue mix, explain big swings, and send recurring issues to the teams that can fix them.客服
- Support reply libraryReady-to-send replies by scenario, from pre-sale and shipping to refunds and complaints, with placeholders, next steps and phrases to avoid.客服
- Outage noticeUpdate customers during an outage on impact, progress and workarounds, then explain the cause, fixes and credits after recovery to keep their trust.客服
- Customer onboarding planPlan a new business customer's path from kickoff and setup to training and rollout, with owners on both sides, success criteria and milestones.客服
- Service level agreement (SLA)Spell out uptime commitments, severity levels, response and resolution times, service credits and exclusions as a contract exhibit both sides can verify.客服
- Customer apology letterApologize sincerely to a customer for a service failure or delivery problem: explain what happened and its impact, own it, and offer remedies and concrete fixes to rebuild trust.客服
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