8D problem report
Answer a customer quality complaint via D1–D8: contain defects, verify occurrence and escape root causes, and prove permanent fixes stop recurrence.
Prompt
Write an 8D report for an automotive parts supplier responding to an OEM complaint about poor crimping on wire harness terminals in one lot. Purpose: show the customer the problem is contained, the root cause is proven and it will not recur. Requirements: work through D1–D8, describe the problem with 5W2H, cover containment and sorting results for stock, in-transit and customer inventory, analyze both occurrence and escape root causes and how each was verified, list permanent corrective actions with post-implementation data, and update the FMEA and control plan and roll the fixes out to similar lines. Give every action an owner and date; keep it rigorous and data-driven.
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- Ofox
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