Crisis response plan

Prepare for a crisis in advance: response team, severity levels, escalation and response steps with deadlines, and holding statements.

Prompt

Write a crisis response plan for a US restaurant chain with 200 locations, covering food safety incidents, social media backlash, on-site accidents and a customer data breach. Purpose: let every team respond quickly and consistently when something happens. Requirements: define the crisis team with a backup for each role, clear severity levels and who can activate the plan, monitoring channels and escalation deadlines, a response flow from detection to post-incident review, first actions for each crisis type, the order of internal and external communications, the deadline for the first public response and holding statement templates, plus drills and plan updates. Keep it well organized and calm in tone.

Source
Ofox

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