Customer implementation plan

Plan how software goes live at a customer site: scope, phases, responsibilities on both sides, data migration, training and go-live acceptance, so everyone agrees on who does what.

Prompt

Write a customer implementation plan for rolling out a CRM system at a 500-employee manufacturer, targeting go-live in four months. Purpose: align both sides on scope, timeline and responsibilities and give a basis for delivery and sign-off. Requirements: state goals and success criteria, what is in and out of scope, phases with activities, deliverables and dates, a table of responsibilities on each side and what the customer must provide, the data migration approach, testing and role-based training, cutover and rollback, acceptance criteria, and key risks and the communication cadence. Be specific and avoid vague phrases like "both parties will cooperate."

Source
Ofox

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