Support reply library
Ready-to-send replies by scenario, from pre-sale and shipping to refunds and complaints, with placeholders, next steps and phrases to avoid.
Prompt
Build a library of saved replies for the live chat team of an online baby products store. Purpose: help agents answer common questions quickly, consistently and warmly, even at peak times. Requirements: start with how to use placeholders and when a reply must be rewritten; group numbered scenarios such as pre-sale questions, ordering and payment, shipping, returns and refunds, product quality, delays, and complaints; for each, give when to use it, a ready-to-send reply, the details to ask the customer for, the next step and what not to say; and add replies for de-escalation and a short style guide. Keep refunds and compensation within policy. Friendly, professional and brief.
- Fuente
- Ofox
Cómo usarlo
- 1
Pulsa «Crear uno igual»
Ofox Chat se abre con la estructura de este documento ya preparada. Inicia sesión primero si no lo has hecho.
- 2
Hazlo tuyo
Edita las partes resaltadas del prompt para poner tus propios detalles.
- 3
Envía y crea
Envíalo y Ofox Chat redacta el documento completo para que lo descargues. Sigue conversando para revisarlo.
Preguntas frecuentes
¿Qué tipo de archivo obtengo?
Un documento completo y descargable (Word o PDF), no solo un bloque de texto en el chat.
¿Necesito preparar algo?
No: puedes enviarlo tal cual y Ofox Chat escribe una primera versión a partir de la plantilla. Si añades contexto, datos o documentos que ya tengas (pegados o subidos como PDF, Word y otros archivos), el resultado se ajustará mucho mejor a tu caso.
¿Puedo editar el prompt?
Sí. El prompt se carga en el cuadro de texto de Ofox Chat y, antes de enviarlo, puedes cambiar el tema por el tuyo, añadir requisitos o quitar lo que no necesites.
¿Puedo copiar y usar el prompt directamente?
Sí. Toca «Copiar» en la tarjeta del prompt para obtener el texto plano; también funciona en otras herramientas de escritura con IA.
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