Voice of the customer (VOC) report
Pull together customer feedback from support, reviews, surveys and more, cluster it by theme and sentiment, surface the top issues and give prioritized recommendations.
Prompt
Using the customer feedback below, write a Q3 voice of the customer report for an online grocery delivery company. Purpose: turn feedback scattered across channels into actionable input for product and service teams. Requirements: open with a summary, describe data sources, time period and how feedback was categorized, show volume and sentiment by channel, cluster feedback by theme with a table of mentions, share, sentiment and representative quotes, dig into the top issues' causes and who they affect, note what customers praise, compare needs across customer segments, give recommendations ranked by priority with an owning team for each, and track progress on last period's recommendations. Stick to the source feedback and anonymize customer details. Customer feedback:
- Fuente
- Ofox
Cómo usarlo
- 1
Pulsa «Crear uno igual»
Ofox Chat se abre con la estructura de este documento ya preparada. Inicia sesión primero si no lo has hecho.
- 2
Hazlo tuyo
Edita las partes resaltadas del prompt para poner tus propios detalles.
- 3
Envía y crea
Envíalo y Ofox Chat redacta el documento completo para que lo descargues. Sigue conversando para revisarlo.
Preguntas frecuentes
¿Qué tipo de archivo obtengo?
Un documento completo y descargable (Word o PDF), no solo un bloque de texto en el chat.
¿Necesito preparar algo?
No: puedes enviarlo tal cual y Ofox Chat escribe una primera versión a partir de la plantilla. Si añades contexto, datos o documentos que ya tengas (pegados o subidos como PDF, Word y otros archivos), el resultado se ajustará mucho mejor a tu caso.
¿Puedo editar el prompt?
Sí. El prompt se carga en el cuadro de texto de Ofox Chat y, antes de enviarlo, puedes cambiar el tema por el tuyo, añadir requisitos o quitar lo que no necesites.
¿Puedo copiar y usar el prompt directamente?
Sí. Toca «Copiar» en la tarjeta del prompt para obtener el texto plano; también funciona en otras herramientas de escritura con IA.
Más como este
Más prompts de Soporte- FAQGroup the questions customers ask most by topic and answer each directly with steps, so people can help themselves and repeat tickets drop.Soporte
- Customer support SOPStandardize the support team's workflow, response-time targets, scripts and escalation paths as the basis for onboarding, daily work and QA.Soporte
- Complaint reportReconstruct a complaint, verify the facts, find the root cause, document the resolution and compensation, and set trackable fixes to prevent repeats.Soporte
- Help center articleWalk users through one feature: prerequisites, numbered steps, how to confirm success and common errors, so they can finish the task on their own.Soporte
- Monthly support reportSum up the month's volume, response times, satisfaction and issue mix, explain big swings, and send recurring issues to the teams that can fix them.Soporte
- Support reply libraryReady-to-send replies by scenario, from pre-sale and shipping to refunds and complaints, with placeholders, next steps and phrases to avoid.Soporte
- Outage noticeUpdate customers during an outage on impact, progress and workarounds, then explain the cause, fixes and credits after recovery to keep their trust.Soporte
- Customer onboarding planPlan a new business customer's path from kickoff and setup to training and rollout, with owners on both sides, success criteria and milestones.Soporte
- Service level agreement (SLA)Spell out uptime commitments, severity levels, response and resolution times, service credits and exclusions as a contract exhibit both sides can verify.Soporte
- Customer apology letterApologize sincerely to a customer for a service failure or delivery problem: explain what happened and its impact, own it, and offer remedies and concrete fixes to rebuild trust.Soporte
¿Tienes tu propia idea? Empieza a crear
Describe en una frase la imagen que quieres y Ofox Chat la crea desde cero.