Service level agreement (SLA)
Spell out uptime commitments, severity levels, response and resolution times, service credits and exclusions as a contract exhibit both sides can verify.
Prompt
Draft a service level agreement for a cloud contact center platform for businesses. Purpose: attach it to the service contract so customers know exactly what service level we commit to and both sides have a clear basis. Requirements: define scope and key terms, state the monthly uptime commitment and how it's calculated, define P1–P4 severity levels with examples, tabulate first response, update frequency and resolution targets per level, describe support channels, escalation and scheduled maintenance, set out service credits, the claim process and exclusions, and cover service reporting and reviews. Use the figures we provide and mark any we haven't given as "TBD".
- Fuente
- Ofox
Cómo usarlo
- 1
Pulsa «Crear uno igual»
Ofox Chat se abre con la estructura de este documento ya preparada. Inicia sesión primero si no lo has hecho.
- 2
Hazlo tuyo
Edita las partes resaltadas del prompt para poner tus propios detalles.
- 3
Envía y crea
Envíalo y Ofox Chat redacta el documento completo para que lo descargues. Sigue conversando para revisarlo.
Preguntas frecuentes
¿Qué tipo de archivo obtengo?
Un documento completo y descargable (Word o PDF), no solo un bloque de texto en el chat.
¿Necesito preparar algo?
No: puedes enviarlo tal cual y Ofox Chat escribe una primera versión a partir de la plantilla. Si añades contexto, datos o documentos que ya tengas (pegados o subidos como PDF, Word y otros archivos), el resultado se ajustará mucho mejor a tu caso.
¿Puedo editar el prompt?
Sí. El prompt se carga en el cuadro de texto de Ofox Chat y, antes de enviarlo, puedes cambiar el tema por el tuyo, añadir requisitos o quitar lo que no necesites.
¿Puedo copiar y usar el prompt directamente?
Sí. Toca «Copiar» en la tarjeta del prompt para obtener el texto plano; también funciona en otras herramientas de escritura con IA.
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