Complaint report
Reconstruct a complaint, verify the facts, find the root cause, document the resolution and compensation, and set trackable fixes to prevent repeats.
Prompt
Turn the complaint records below into a complaint handling report on a customer whose refrigerator arrived damaged and whose replacement delivery was missed twice. Purpose: give management the full picture and get the departments involved to follow through on fixes. Requirements: record the complaint details and what the customer is asking for, lay out a timeline of events and each step of our handling, separate direct from root causes and confirmed from unverified findings, describe communications, the resolution and the policy basis for any compensation, assess the impact, and tabulate corrective actions with owners and due dates. State facts objectively and mask customer personal data. Complaint records:
- Source
- Ofox
How to use
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FAQ
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