Voice of the customer (VOC) report
Pull together customer feedback from support, reviews, surveys and more, cluster it by theme and sentiment, surface the top issues and give prioritized recommendations.
Prompt
Using the customer feedback below, write a Q3 voice of the customer report for an online grocery delivery company. Purpose: turn feedback scattered across channels into actionable input for product and service teams. Requirements: open with a summary, describe data sources, time period and how feedback was categorized, show volume and sentiment by channel, cluster feedback by theme with a table of mentions, share, sentiment and representative quotes, dig into the top issues' causes and who they affect, note what customers praise, compare needs across customer segments, give recommendations ranked by priority with an owning team for each, and track progress on last period's recommendations. Stick to the source feedback and anonymize customer details. Customer feedback:
- Source
- Ofox
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