Support reply library
Ready-to-send replies by scenario, from pre-sale and shipping to refunds and complaints, with placeholders, next steps and phrases to avoid.
Prompt
Build a library of saved replies for the live chat team of an online baby products store. Purpose: help agents answer common questions quickly, consistently and warmly, even at peak times. Requirements: start with how to use placeholders and when a reply must be rewritten; group numbered scenarios such as pre-sale questions, ordering and payment, shipping, returns and refunds, product quality, delays, and complaints; for each, give when to use it, a ready-to-send reply, the details to ask the customer for, the next step and what not to say; and add replies for de-escalation and a short style guide. Keep refunds and compensation within policy. Friendly, professional and brief.
- Source
- Ofox
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