Customer apology letter
Apologize sincerely to a customer for a service failure or delivery problem: explain what happened and its impact, own it, and offer remedies and concrete fixes to rebuild trust.
Prompt
Write an apology letter to a long-standing pharmacy chain client after a botched system upgrade took their online ordering down for six hours. Purpose: apologize sincerely, explain what happened, and rebuild trust so we keep the relationship. Requirements: apologize in the first paragraph, explain what happened and how long it lasted in plain language, describe the specific impact on their business, state the cause briefly and own our part, cover what we've done so far and where things stand, set out the compensation and how it applies, make dated commitments to prevent a repeat, and close with a dedicated point of contact. Be sincere and specific, avoid boilerplate, and don't promise what we can't deliver.
- Fonte
- Ofox
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