Support reply library
Ready-to-send replies by scenario, from pre-sale and shipping to refunds and complaints, with placeholders, next steps and phrases to avoid.
Prompt
Build a library of saved replies for the live chat team of an online baby products store. Purpose: help agents answer common questions quickly, consistently and warmly, even at peak times. Requirements: start with how to use placeholders and when a reply must be rewritten; group numbered scenarios such as pre-sale questions, ordering and payment, shipping, returns and refunds, product quality, delays, and complaints; for each, give when to use it, a ready-to-send reply, the details to ask the customer for, the next step and what not to say; and add replies for de-escalation and a short style guide. Keep refunds and compensation within policy. Friendly, professional and brief.
- Fonte
- Ofox
Como usar
- 1
Toque em “Criar um igual”
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- 2
Deixe do seu jeito
Edite as partes destacadas do prompt com os seus próprios detalhes.
- 3
Envie e crie
Envie e o Ofox Chat escreve o documento completo para você baixar. Continue a conversa para revisá-lo.
Perguntas frequentes
Que tipo de arquivo eu recebo?
Um documento completo para baixar (Word ou PDF), não apenas um bloco de texto no chat.
Preciso preparar algo?
Não: você pode enviar direto e o Ofox Chat escreve uma primeira versão a partir do modelo. Se incluir contexto, dados ou documentos que já tem (colados ou enviados como PDF, Word e outros arquivos), o resultado fica muito mais próximo da sua realidade.
Posso editar o prompt?
Sim. O prompt vai para a caixa de entrada do Ofox Chat e, antes de enviar, você pode trocar o tema pelo seu, acrescentar requisitos ou remover o que não precisa.
Posso copiar e usar o prompt diretamente?
Sim. Toque em “Copiar” no cartão do prompt para obter o texto puro; ele também funciona em outras ferramentas de escrita com IA.
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