Complaint report
Reconstruct a complaint, verify the facts, find the root cause, document the resolution and compensation, and set trackable fixes to prevent repeats.
Prompt
Turn the complaint records below into a complaint handling report on a customer whose refrigerator arrived damaged and whose replacement delivery was missed twice. Purpose: give management the full picture and get the departments involved to follow through on fixes. Requirements: record the complaint details and what the customer is asking for, lay out a timeline of events and each step of our handling, separate direct from root causes and confirmed from unverified findings, describe communications, the resolution and the policy basis for any compensation, assess the impact, and tabulate corrective actions with owners and due dates. State facts objectively and mask customer personal data. Complaint records:
- Fonte
- Ofox
Como usar
- 1
Toque em “Criar um igual”
O Ofox Chat abre com a estrutura deste documento já pronta. Faça login antes, se ainda não fez.
- 2
Deixe do seu jeito
Edite as partes destacadas do prompt com os seus próprios detalhes.
- 3
Envie e crie
Envie e o Ofox Chat escreve o documento completo para você baixar. Continue a conversa para revisá-lo.
Perguntas frequentes
Que tipo de arquivo eu recebo?
Um documento completo para baixar (Word ou PDF), não apenas um bloco de texto no chat.
Preciso preparar algo?
Não: você pode enviar direto e o Ofox Chat escreve uma primeira versão a partir do modelo. Se incluir contexto, dados ou documentos que já tem (colados ou enviados como PDF, Word e outros arquivos), o resultado fica muito mais próximo da sua realidade.
Posso editar o prompt?
Sim. O prompt vai para a caixa de entrada do Ofox Chat e, antes de enviar, você pode trocar o tema pelo seu, acrescentar requisitos ou remover o que não precisa.
Posso copiar e usar o prompt diretamente?
Sim. Toque em “Copiar” no cartão do prompt para obter o texto puro; ele também funciona em outras ferramentas de escrita com IA.
Mais como este
Mais prompts de Suporte- FAQGroup the questions customers ask most by topic and answer each directly with steps, so people can help themselves and repeat tickets drop.Suporte
- Customer support SOPStandardize the support team's workflow, response-time targets, scripts and escalation paths as the basis for onboarding, daily work and QA.Suporte
- Help center articleWalk users through one feature: prerequisites, numbered steps, how to confirm success and common errors, so they can finish the task on their own.Suporte
- Monthly support reportSum up the month's volume, response times, satisfaction and issue mix, explain big swings, and send recurring issues to the teams that can fix them.Suporte
- Support reply libraryReady-to-send replies by scenario, from pre-sale and shipping to refunds and complaints, with placeholders, next steps and phrases to avoid.Suporte
- Outage noticeUpdate customers during an outage on impact, progress and workarounds, then explain the cause, fixes and credits after recovery to keep their trust.Suporte
- Customer onboarding planPlan a new business customer's path from kickoff and setup to training and rollout, with owners on both sides, success criteria and milestones.Suporte
- Service level agreement (SLA)Spell out uptime commitments, severity levels, response and resolution times, service credits and exclusions as a contract exhibit both sides can verify.Suporte
- Voice of the customer (VOC) reportPull together customer feedback from support, reviews, surveys and more, cluster it by theme and sentiment, surface the top issues and give prioritized recommendations.Suporte
- Customer apology letterApologize sincerely to a customer for a service failure or delivery problem: explain what happened and its impact, own it, and offer remedies and concrete fixes to rebuild trust.Suporte
Tem uma ideia sua? Comece a criar
Descreva em uma frase a imagem que você quer e o Ofox Chat cria do zero.